About etech
About etech
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Should have understanding of organization insurance policies and strategies as outlined in the employee handbook; Multi-line telephone system and how to thoroughly route phone calls and/or acquire messages; Basic Pc expertise which include keyboarding; Pc website packages like Excel, term, and Outlook; unexpected emergency and legal treatments.
The ability to multi-process answering quite a few chats/calls and navigating smoothly involving both mediums.
expertise in establishing and executing plans, meeting deadlines and functioning beneath limited time constraints.
work needs to be a chance to study. We want personnel that want to better themselves and proactively perform to take action.
Managing a distant or hybrid workforce is usually difficult, but with the ideal procedures, it could be successful! In this episode of fast Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable tips on how to efficiently guide hybrid or remote groups—from setting crystal clear aims to fostering robust communication.
Identifies and escalates precedence challenges by asking probing questions and utilizing the know-how foundation application
Don’t pass up the chance to learn from industry pioneers Jim Iyoob and Manu Dwievedi because they share innovative methods to generate CX excellence and master knowledge techniques. ???????? Do not miss out on your chance to achieve a must have insights from the top inside the company.
investigation and examine current market traits to discover new small business possibilities from the BPO, call center, and IT service sectors.
Assemble all demanded facts whilst engaged on buyer’s explanation to contact and update tickets according to the communication or escalate exactly the same to worried Section.
knowledge Performing as Element of a collaborative crew - we operate jointly to make sure buyers can use our services with no difficulties and superb working experience is furnished in the course of each individual interaction.
make certain purchaser's private facts is adequately safeguarded and only used for official reasons.
Identify technique stage options to enhance service provider Settlement procedures and perform with accounting teams for betterment of Settlement processes
you may give partaking, responsive, well timed phone and electronic mail assistance to buyer customers, Sales, and various interior crew members. You would be the stage of Call for The customer and/or Sales staff member as you retain them informed of your status of open up concerns though actively Operating to troubleshoot and take care of them.
Be open up and conscious of constant coaching, consider an Lively position in performance organizing and objective placing.
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